Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how DST – DeutschTuning Softwares & Technologies (“DST,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you:

• Visit or interact with our website
• Create a customer account
• Purchase diagnostic software, licenses, hardware, tools, cables, or services
• Download digital products
• Request technical or compatibility support
• Subscribe to marketing communications
• Communicate with us through email, forms, chat, telephone, or remote-support platforms
• Otherwise interact with DST

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with DST.

Information You Provide Directly

We may collect:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order and transaction information
• Product selections
• Vehicle information
• Vehicle year, make, model, chassis, engine, transmission, ECU, or module details
• Software-license and activation information
• Device or computer information supplied for technical support
• Messages, support requests, reviews, and customer-service communications
• Information submitted through contact forms, compatibility forms, or dealer applications
• Marketing preferences
• Tax-exemption, resale-certificate, business, or workshop information
• Any other information you voluntarily provide

Payment Information

Payments are processed through Shopify Payments or other third-party payment providers.

DST generally does not directly receive or store complete payment-card numbers. Payment providers may collect and process:

• Credit or debit card details
• Billing information
• Transaction identifiers
• Fraud-prevention information
• Payment authorization results

Their processing is governed by their own privacy and security terms.

Information Collected Automatically

When you access our website, Shopify and other technologies may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location
• Referring website
• Pages viewed
• Products viewed
• Search activity
• Cart activity
• Checkout activity
• Time and date of visits
• Session information
• Cookie and similar-technology identifiers
• Website interaction and performance data
• Marketing-attribution data

Technical Support Information

When you request software installation, activation, diagnostic assistance, or remote technical support, we may collect:

• Computer operating-system details
• Device identifiers
• Software version
• License identifier
• Diagnostic logs
• Screenshots
• Error messages
• Hardware-interface information
• Vehicle and control-module information
• Internet-protocol information
• Remote-support session details
• Files you intentionally provide for troubleshooting

We ask that you close unrelated personal files, communications, financial records, and confidential information before beginning a remote-support session.

2. How We Use Personal Information

We may use personal information to:

• Operate and improve the website
• Process and fulfill orders
• Deliver physical products
• Provide digital downloads
• Issue and activate software licenses
• Manage customer accounts
• Verify payment and prevent fraud
• Confirm product, vehicle, ECU, module, software, or hardware compatibility
• Provide installation and technical support
• Respond to inquiries
• Maintain order and service records
• Process returns, refunds, exchanges, and warranty claims
• Send order, shipping, activation, and service notifications
• Provide product updates and safety notices
• Maintain software security and prevent unauthorized license sharing
• Detect misuse, fraud, security incidents, or unlawful activity
• Improve products, software, support, and website performance
• Personalize website content and product recommendations
• Measure advertising and marketing performance
• Send promotional communications where permitted
• Comply with tax, accounting, legal, regulatory, and contractual obligations
• Enforce our Terms & Conditions, licenses, and other agreements
• Establish, exercise, or defend legal claims

The FTC advises businesses to clearly describe their data practices and honor the privacy promises they publish.

3. Cookies and Similar Technologies

We and our service providers may use:

• Cookies
• Pixels
• Tags
• Software development kits
• Local storage
• Session storage
• Analytics tools
• Advertising identifiers
• Similar tracking technologies

These technologies may be used to:

• Keep the website functioning
• Remember cart contents
• Maintain logged-in sessions
• Save preferences
• Process checkout
• Prevent fraud
• Measure traffic and performance
• Understand customer behavior
• Provide personalized content
• Deliver or measure advertising
• Remember privacy choices

You may be able to control cookies through your browser or through the cookie banner or privacy controls displayed on our website.

Disabling essential cookies may prevent parts of the website, cart, checkout, account, or download systems from working correctly.

Shopify provides customer privacy settings that merchants can configure by region, including cookie-banner and data-sharing controls.

4. How We Disclose Personal Information

We may disclose personal information to service providers and third parties that help us operate the business.

These may include:

• Shopify
• Payment processors
• Banks and financial institutions
• Fraud-prevention services
• Shipping and logistics providers
• Warehouses and fulfillment providers
• Software-license and activation providers
• Download-hosting providers
• Cloud-storage and hosting providers
• Email and communications providers
• Customer-support platforms
• Remote-access and technical-support providers
• Analytics providers
• Advertising and marketing platforms
• Accounting and tax professionals
• Attorneys and other professional advisors
• Insurance providers
• Government agencies or law enforcement when legally required
• Business purchasers, investors, successors, or restructuring parties

We disclose only the information reasonably necessary for the provider to perform the applicable function, subject to contractual, technical, or legal safeguards where appropriate.

5. Shopify

Our store is hosted by Shopify.

Shopify processes personal information to provide:

• Store hosting
• Checkout
• Customer accounts
• Order management
• Payment processing
• Security
• Fraud detection
• Analytics
• Customer privacy tools
• Other commerce services

Depending on enabled Shopify features, Shopify may use information to provide enhanced services across participating merchants.

Shopify advises merchants using certain enhanced services to disclose how personal information is used and shared and, where applicable, provide a link to Shopify’s privacy portal.

You can review Shopify’s own privacy information through Shopify’s privacy portal.

6. Advertising and Analytics

We may use advertising and analytics providers such as:

• Google
• Meta
• Microsoft
• TikTok
• Shopify
• Email-marketing platforms
• Other advertising, attribution, or analytics services

These providers may collect or receive information about:

• Device identifiers
• IP address
• Browser activity
• Product views
• Website interactions
• Purchases
• Advertising engagement
• Approximate location
• Cookie identifiers

This information may be used to:

• Measure advertising performance
• Understand website use
• Create audiences
• Personalize advertisements
• Limit repeated advertising
• Attribute purchases to campaigns

Depending on applicable law, some advertising activities may be considered a “sale,” “sharing,” or targeted advertising even when DST does not receive money in exchange for personal information.

Where required, you may opt out through our cookie banner, privacy controls, or designated opt-out mechanism.

7. Sale or Sharing of Personal Information

DST does not intend to sell personal information in exchange for money.

However, certain advertising, analytics, or cross-context behavioral advertising activities may be legally classified as selling or sharing personal information under some state laws.

Where applicable, customers may request to opt out of:

• The sale of personal information
• The sharing of personal information
• Targeted advertising
• Certain profiling activities

California law provides eligible consumers with rights relating to knowing, deleting, correcting, limiting, and opting out of certain uses of personal information.

8. Marketing Communications

With your consent or where otherwise permitted by law, we may send:

• Product announcements
• Software updates
• Promotional offers
• Abandoned-cart reminders
• Restock notices
• Compatibility information
• Technical updates
• Educational content
• Business or dealer communications

You may unsubscribe from marketing emails using the unsubscribe link included in each message.

You may still receive non-marketing messages relating to:

• Orders
• Payments
• Shipping
• Security
• License activation
• Support
• Account administration
• Legal or policy updates

9. Software Licensing and Anti-Fraud Information

For licensed software, downloads, and protected digital products, we may collect and use:

• License keys
• Activation date
• Device identifier
• Hardware identifier
• IP address
• Login activity
• Download activity
• Software version
• License status
• Failed activation attempts
• Security or misuse indicators

We use this information to:

• Activate valid purchases
• Enforce device and user limits
• Prevent unauthorized copying or redistribution
• Detect credential sharing
• Investigate fraudulent purchases
• Protect software and intellectual property
• Provide support and updates

We will not use these controls to access unrelated personal content stored on your device.

10. Remote Technical Support

Remote support may involve platforms such as TeamViewer, AnyDesk, or similar tools.

When you request a remote session:

• Access is limited to the support requested
• You should remain present during the session
• You should close unrelated personal or confidential information
• You may end the session at any time
• Session logs may be retained for security and service records
• Files are accessed or transferred only when necessary and authorized

Remote-access providers may independently process technical information under their own privacy policies.

11. Data Retention

We retain personal information only as long as reasonably necessary for:

• Order fulfillment
• Customer service
• License management
• Warranty administration
• Fraud prevention
• Tax and accounting obligations
• Legal compliance
• Dispute resolution
• Contract enforcement
• Security
• Business records

Retention periods may differ depending on the type of information and legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely archive it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

These may include:

• Access controls
• Password protections
• Secure payment processing
• Encryption where appropriate
• Fraud-monitoring systems
• Limited employee or contractor access
• Software updates
• Secure hosting
• Backups
• Vendor security reviews

No website, transmission, database, or storage system can be guaranteed completely secure.

The FTC recommends that businesses collect only information they need, restrict access, protect stored data, and securely dispose of information that is no longer required.

Texas law may require businesses to maintain reasonable safeguards and provide notices following certain qualifying data breaches.

13. Your Privacy Rights

Depending on where you live and whether a privacy law applies to DST, you may have the right to:

• Confirm whether we process your personal information
• Access personal information
• Correct inaccurate information
• Delete personal information
• Obtain a portable copy of information
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Opt out of certain profiling
• Restrict certain processing
• Withdraw consent
• Appeal a denied privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

Texas residents may have rights to access, correct, delete, obtain a copy of, and opt out of certain processing involving their personal data.

These rights are subject to legal exceptions. For example, we may retain information needed to complete a transaction, prevent fraud, comply with law, maintain security, or establish or defend legal claims.

14. How to Submit a Privacy Request

To submit a request, contact us using the details listed below.

Include:

• Your full name
• Email address associated with your account or order
• Order number, when relevant
• State or country of residence
• The specific privacy right you wish to exercise

We may need to verify your identity before fulfilling a request.

Verification may involve confirming:

• Email address
• Order history
• Account information
• Billing or shipping details
• Other information reasonably necessary to prevent unauthorized disclosure

Authorized agents may submit requests where permitted by law, but we may require proof of authority and identity verification.

15. Appeals

Where applicable law provides an appeal right, you may appeal our decision concerning a privacy request by contacting us and stating that you wish to appeal.

We will review the appeal and respond within the period required by applicable law.

16. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

The federal Children’s Online Privacy Protection Act gives parents control over certain online collection of information from children under 13.

17. International Visitors

DST is based in the United States.

If you access the website from another country, your information may be transferred to and processed in the United States or other countries where Shopify and our service providers operate.

Those countries may have privacy laws different from those in your location.

Where required, we use appropriate legal mechanisms for international data transfers.

18. European Economic Area, United Kingdom, and Switzerland

Where the General Data Protection Regulation or similar law applies, we may process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of legal rights
• Consent

You may have rights to:

• Access information
• Correct information
• Delete information
• Restrict processing
• Object to processing
• Receive portable information
• Withdraw consent
• File a complaint with a supervisory authority

Shopify provides tools intended to help merchants manage GDPR-related privacy requirements, but merchants remain responsible for configuring their stores and practices appropriately.

19. California Privacy Notice

This section applies only if the California Consumer Privacy Act applies to DST and the requesting individual.

During the preceding 12 months, we may have collected the following categories:

• Identifiers
• Customer-record information
• Commercial information
• Internet or electronic-network activity
• Approximate geolocation information
• Audio, electronic, or visual information supplied during support
• Professional or business information
• Inferences based on interactions
• Sensitive personal information where voluntarily provided or necessary for transactions

We may collect these categories from:

• Customers
• Website visitors
• Shopify
• Payment processors
• Advertising and analytics providers
• Shipping providers
• Support providers
• Business partners

We may use and disclose these categories for the business purposes described in this policy.

Eligible California residents may have the right to:

• Know
• Access
• Correct
• Delete
• Obtain information about collection and disclosure
• Opt out of sale or sharing
• Limit certain uses of sensitive personal information
• Avoid unlawful discrimination

We do not knowingly sell or share the personal information of consumers under 16 without legally required authorization.

20. Texas Privacy Notice

Where the Texas Data Privacy and Security Act applies, Texas residents may have the right to:

• Confirm whether personal data is being processed
• Access personal data
• Correct inaccuracies
• Delete personal data
• Obtain a portable copy
• Opt out of targeted advertising
• Opt out of the sale of personal data
• Opt out of certain profiling
• Appeal a denied request

The Texas Data Privacy and Security Act became effective July 1, 2024 and applies to qualifying entities conducting business in Texas or providing products or services consumed by Texas residents.

21. Third-Party Websites and Services

Our website may contain links to third-party sites, software providers, payment services, support platforms, manufacturers, social networks, or documentation sources.

We are not responsible for the privacy practices, security, accuracy, or content of third-party services.

Review their privacy policies before submitting personal information.

22. Business Transfers

If DST is involved in a:

• Merger
• Acquisition
• Financing
• Reorganization
• Sale of assets
• Bankruptcy
• Ownership transfer

personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

23. Legal Disclosure

We may disclose information when reasonably necessary to:

• Comply with law
• Respond to subpoenas or court orders
• Cooperate with government or law-enforcement requests
• Protect customers
• Protect DST’s rights or property
• Prevent fraud
• Investigate security incidents
• Enforce contracts
• Address legal claims
• Protect health or safety

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business practices
• Technology
• Shopify features
• Service providers
• Products
• Legal requirements
• Privacy regulations

The updated policy will be posted with a revised “Last updated” date.

Material changes may also be communicated through the website, email, account notice, or another appropriate method.

25. Contact Us

Questions, requests, or complaints concerning this Privacy Policy may be directed to:

DST – DeutschTuning Softwares & Technologies
Privacy Contact: Support
Email: support@dstdiagnostic.com
Telephone: (945) 289-8991
City, State, ZIP: Dallas, Texas [INSERT ZIP CODE]
Country: United States